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Support

FREE Support and Updates

VAD Pro-901 owners receive unparalleled customer support through a web based interactive forum providing users a direct link to the VAD team and other VAD Pro users for answers about the tool and its functionality. VAD Software updates are always FREE, and can be downloaded* from the forum.

*Syncing feature not compatible with 64-bit versions of Windows XP, Windows Vista, and Windows 7.




For answers that cannot be found through the forum, VAD also offers support via e-mail and telephone ensuring you are never left stranded.


Frequently Asked Questions

VAD Pro Kit FAQ

QUESTION: How do I check my VAD Pro software version number?

ANSWER: To check the version number of VAD Pro, access the drop down menu on the top left corner of any of the Palm screens, where the clock is typically located. Select "Info" from the drop down menu. A list of applications (in alphabetical order) will appear, with their file sizes to the right. Click the "Version" box at the bottom of the screen, and use the scroll bar on the right to find the application you wish to check. The newest version numbers are posted in the VAD Pro forum for reference.

QUESTION: My VAD Pro came with a CD-Rom in the white envelope of the kit box. What is this CD used for?


ANSWER: The VAD Pro CD contains a backup of the software files contained on the VAD Pro, as well as electronic versions of the VAD documentation included in the kit box. This disc also serves as an install gateway from the Palm Desktop, which allows the VAD Pro to link with a computer for critical support and updates.

QUESTION: My VAD Pro has lost battery charge completely. How do I restore it?

ANSWER: Follow the instructions on the supplied VAD Quick Reference Guide, included in the white envelope in your VAD Pro kit box.

Software FAQ

QUESTION: Does the VAD Pro-901 work on more cars than just VW/Audi?

ANSWER: Yes. Although VW/Audi diagnostics is the VAD’s specialty, it also includes an OBD-II module which supplies emissions related data, including fault codes from the engine and transmission modules for non-VW Audi cars.

QUESTION: How does VAD-Pro’s OBD-II module compare to other Universal OBD-II tools?

ANSWER: The VAD Pro supports many different diagnostic protocols (J-1850, including PWM and VPW, ISO-9141-2, ISO-14230, and ISO-15765, covering nearly any European, Asian, or Domestic vehicle. The VAD Pro connects to engine and emissions sensors only, while other generic tools may connect to ABS, Airbag, and other “Body” and “Chassis” related modules.

QUESTION: How well do other Universal OBD-II tools handle VW/Audi functionality?

ANSWER: Most Universal tools will only connect to the basic engine, transmission, etc…They will not have the depth of coverage of specific factory level VW/Audi diagnostics that a specialty tool like VAD Pro has.

QUESTION: How does VAD’s price compare to other scanners on the market?

ANSWER: VAD costs approx 70% less than a factory tool with the same functionality, and includes free software updates.

QUESTION: Is the VAD Pro’s small screen difficult to see?

ANSWER: The handheld portability of the VAD Pro dictates its small screen size, but with crisp graphics and adjustable contrast it is easily readable in a variety of lighting conditions.

QUESTION: The VAD Pro’s Print Module uses infrared (IrDA) technology. Where do I find an IrDA compatible workshop printer?

ANSWER: IrDA adapters are available by contacting VAD directly, or one of VAD Pro’s distributors. More information on the adapters STS-300, STS-301, and STS-302 can be found here. These IrDA adapters act as a link between current shop laser printers and the VAD Pro’s print module. A list of common compatible printers is available here.

QUESTION: How difficult is it to update the VAD Pro’s software?

ANSWER: Registered users can download Software Updates from the VAD Pro Forums and upload them to their tool via the Hot-Sync function. An instructional video has been provided to show the step by step process, including screenshots of the steps, in a very easy to follow format.

QUESTION: How easy it is to navigate the VAD Pro’s menu system?

ANSWER: Technicians that have used VW factory tools will find the user interface of the VAD Pro to be very familiar. For new users, we have provided a document and a demo video on navigation and button functions of the VAD Pro are available for customers.

QUESTION: How long is the VAD Pro OBD-II cable?

ANSWER: The standard cable is 10 feet long to easily enable use of the tool inside or outside the vehicle. A longer 14 foot cable (Part # STS-330) is available as accessory.

QUESTION: Where can I get replacement VAD Pro Stylus pens?

ANSWER: A three (3) pack of replacement Stylus’ (Part # ACE-500) are available as an accessory through VAD or one of our distributors.

QUESTION: How do I use the electronic number pad?

ANSWER: A document and a demo video on navigation and button functions of the VAD Pro are available for customers, outlining number/letter entry in the electronic keypad, using Graffiti, and using the directional buttons on the front of the VAD Pro.

QUESTION: What type of customer support is available?

ANSWER: Telephone support is available from VAD during regular business hours, and the VAD Pro Forums are available 24/7, where registered users can find answers for many frequently asked questions and can interact live with fellow users.

QUESTION: Does the VAD Pro perform key coding/adaption?

ANSWER: The VAD Pro performs Immobilizer I, II, and III functions (such as key coding), which cover most VW and Audi vehicles up to approx. MY2000. As for newer cars requiring key coding/programming, there are no aftermarket tools that can perform this function. For security reasons, key coding requires SKC information that is only available through authorized dealers via satellite uplink to the manufacturer.

QUESTION: How do I use the Vehicle List?

ANSWER: The vehicle list contains groupings of known existing modules which can speed up the scanning procedure. Using the selection “Non-specified/Other” when scanning a vehicle will search for every possible module, in an instance where a desired vehicle does not appear in the list.

QUESTION: How often are software updates available and how are users notified of them?

ANSWER: Major updates are generally released on the VAD Pro Forums area approximately 4 times per year. Registered Users will be emailed when they are posted.

QUESTION: Does VAD supply diagnostic information as part of the customer support of the tool once purchased?

ANSWER: There are some diagnostic procedures posted on the VAD Pro Forums page for registered users. For other procedures, we recommend Bentley Publishers' factory repair manuals, sold by WORLDPAC.

QUESTION: Does the VAD Pro-901 have ECU re-flashing capabilities?

ANSWER: VAD Pro does not have the ability to re-flash or reprogram modules. However, VAD excels in monitoring and displaying critical values before and after a flash is conducted.

QUESTION: There are 3 ports on the top of the VAD tool. Only the middle port is used. What are the left and right ports for?

ANSWER: We have reserved the left and right ports for future expansion.

QUESTION: How does VAD compare to the VW factory tools?

ANSWER: VAD provides an interface and navigation similar to the VW factory tools. It can perform nearly all of the same tasks as the factory tools, plus a few additional ones. An outline of the similarities and differences is shown in these software and hardware comparison charts.

QUESTION: Does VAD have access to the GEKO online system and “guided fault finding”, like they do at the dealerships?

ANSWER: VAD Pro does not have access to this system. VW adopted the GEKO system (an online login to VW) for its factory tools (at certified dealers), to provide exclusive communications, a resource not available to aftermarket tools.

QUESTION: Does VAD software allow you to reset all learned values from a specific ECU to factory settings?

ANSWER: There is no method known in the VAD tool for reformatting a single ECU to factory settings. There is a function in the tool for clearing ALL learned values in the vehicle. It is part of the “collection services” menu. This function clears all fault codes and learned values in every module.

QUESTION: Which VW/Audi models will VAD communicate with?

ANSWER: VAD can connect to all VW/Audi vehicles from the earliest OBD-I cars (circa 1990) to the latest 2010 models. A limited amount of the newer VW/Audi vehicles have only partial compatibility with VAD Pro at this time. VAD is working on a solution for these cars, and should have a software update resolving any compatibility issues soon.

Troubleshooting FAQ

QUESTION: I am having a difficult time establishing communication between the VAD Pro and a vehicle. What can I do?

    Exit the VAD application you are using.

  • Instead of tapping connect over and over again, try exiting the application completely by tapping the “house” icon. This will erase the program temporary memory and should allow you to reconnect. Any vehicle selected from the vehicle list should still remain in the connect screen.

    If step 1 does not work,

    Exit the VAD application and disconnect/reconnect the VAD Pro OBD-II cable.

  • Try exiting the application completely by tapping the “house” icon as before.
  • In addition, disconnect the VAD Pro diagnostic cable from the OBD-II port of the vehicle and reconnect it firmly. Wiggle the connector from side to side slightly if necessary. Once
    re-connected, try and initiate the VAD application again.

    If step 2 does not work,

    Exit the VAD application, disconnect/reconnect the VAD Pro cable, and cycle the ignition on and off

  • Try exiting the application completely by tapping the “house” icon on the VAD Pro as before.
  • Disconnect the VAD Pro cable from the OBD-II port of the vehicle.
  • Cycle the ignition off, count to 10, then return the ignition to either the ON or RUN position.
  • Reconnect the VAD Pro cable to the vehicle. (you may hear a beeping sound)
  • Once re-connected, try and initiate the VAD application again.


VAD Warranty

Warranty Period

All VAD Pro products come with a 1 year manufacturer’s warranty.

Warranty Procedure

Most technical questions can be answered by phone or e-mail, and updates can be downloaded to improve performance on a regular basis. If you experience difficulties in operating your VAD Pro device or its accessories, please do not attempt a product return to VAD. In this instance, please contact info@vadpro.com for further instruction. Product or parts shipped by a customer to VAD must be sent postage-paid and packaged appropriately for safe shipment. VAD is not responsible for customer products received without return authorization. These products may be rejected upon delivery. Repaired or replacement products still under warranty will be shipped to the customer at the expense of VAD. All parts or products that are replaced become the property of VAD. VAD shall not be responsible for a customer’s software, firmware, information, or memory data contained in, stored on, or integrated with any products returned to VAD for repair.

Legal

Exclusions: Please be aware that warranty excludes: (1) Physical damage to the product, including cracks or scratches on the LCD screen or outside casing (2) Damage caused by misuse, neglect, improper installation or testing, unauthorized attempts to open, repair, or modify the product, or any other cause beyond the range of the intended use (3) Damage caused by accident, fire, power changes, or other hazards, or acts of God (4) Use of this product with any non-VAD device or service if such device or service causes the problem. Should such damage occur, please contact the VAD Division for instructions on where you can send your VAD Pro to resolve such repairs

Warranties Exclusive: The VAD warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied, or statutory, including warranties of merchant ability, fitness for a particular purpose, accuracy, correspondence with description, satisfactory quality and non-infringement, all of which are expressly disclaimed by VAD and its suppliers.

Limitation of Liability: Neither Versatile Automotive Diagnostics (“VAD”), HPA Motorsports, or its suppliers shall be liable for incidental, consequential, indirect, special, or punitive damages of any kind, loss of information or data, loss of revenue, loss of business or other financial loss arising out of or in connection with the sale or use of this product, whether based on contract, tort (including negligence), strict product liability or any other theory, even if VAD has been advised of the possibility of such damages and even if any limited remedy specified in this limited warranty is deemed to have failed of its essential purpose. VAD’s entire liability shall be limited to replacement, repair, or refund of the purchase price paid, at VAD’s option.

Disclaimer: Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the 1 year VAD warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law.

Governing Law: This limited warranty shall be governed by the laws of the province of British Columbia, and by the laws of Canada, excluding their conflicts of law principles.